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frequently asked questions

Frequently Asked Questions


product

1. Are your products cruelty-free?

All our products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognizable gold standard for cruelty free products. Leaping Bunny requires cruelty free standards over and above legal requirements. Our tools - Kunchi Face Brush, Kwansha Facial Coin, Kapas Exfoliating Cloth & Fali Neem Bowl, are accoutrements to oils, masques, serums, etc. and are consciously made of vegan and cruelty free materials.

2. Are your products unisex?

Yes, our entire range is unisex. We believe skin care regimen should be based on your skin type/concerns and not sex.

3. Is your collection safe for pregnancy and children?

Yes, our entire collection is safe for pre-conception, pregnancy, breastfeeding, and beyond. We offer safe treats for your skincare regimen as you go through hormone fluctuations and skin concerns. However, please note that hormone changes and other internal factors could affect your skin and we recommend you check with your physician for that as that will require more than topical treatment.

4. Do I need to refrigerate my products?

Refrigeration is not required for our products. We encourage you to store them in a cool, dark, dry place and ensure they are closed tight. In the summer, you may wish to refrigerate to enjoy cold spraying of the mists.

5. What is my product’s shelf life?

The shelf life of our products is 18 months - 2 years till sealed. We advise to use the product within 6 months of opening the jar. We micro batch to ensure efficacy and use Violetglass jars and bottles that block a complete spectrum of light, letting only the violet rays that protect and preserve the bio active energy of the ingredients.

6. How can I get samples?

We offer two free samples on all orders above 100 USD. You can pick these when you add products to your cart and checkout.

7. Do you sell travel sizes?

We do offer some travel sized treats. Please have a look at our collection page that lists all sizes we offer. We do 10ml, 15 ml and 50ml in some of our creations.

8. Do you offer discounts?

We do not offer discounts. We offer a 10% off on your first purchase when you sign up and follow @Purearth on Instagram.

9. How do I pick the right product for my skin type?

We encourage you to browse through the skin concerns page to learn more about the right product and skincare rituals we suggest for you. Kindly note, our collection does not address any underlying conditions such as hormonal imbalances, lifestyle disorders or chronic skin diseases. For any questions regarding internal or medical skin conditions, we recommend that you consult your physician or a dermatologist.

10. Can retinols be used along with any of your products?

Yes, you may complement your retinol use with our range of creams, oils and mists. These are safe and work in full support of your results.

11. Do any of your oils leave a stain after application?

Raw pure and potent, our Wild Seaberry and Wild Rosehip seed oils are a rich amber and ruby-hued colour respectively. Our oils are meant to be massaged well into skin for deeper absorption and penetration, and sink in without a trace. Use a smaller amount to work into your skin and build up with more depending on the needs of your skin.


INGREDIENTS

1. Are all the ingredients natural and clean?

Yes, all our ingredients are natural, green, clean, organic and wild- harvested. Ocean safe, planet and people safe, our ingredients are not just biodegradable, but also 100% compostable.

2. Are your ingredients sustainable?

All our ingredients are sustainable and ethically sourced. They are wild-harvested ecologically or cultivated organically and come from farmers and grass root producers who follow vedic, biodynamic or chemical pesticide free farming.

3. Do your products contain dairy, gluten or soy?

Our entire range is gluten and dairy free. We mention all ingredients for each product on its individual product page. The soy we use is non-GMO.

4. Are your products vegan?

Yes, all our products are vegan with the exception of the Mitti Clay Face Masque, which contains raw honey. We source this ethically from beekeepers who follow sustainable practices.

5. How is the sheen achieved in the Sitara? Is this a cruelty free and ethical product?

The Sitara serum is vegan, cruelty free and preservative free. It is formulated with certified organic oil and natural minerals, which results in the sheen. We use ethically sourced mica with no child labour involved. Colourants, additives and other questionable ingredients are absent from this creation like all our products.

6. Do you add preservatives to your products?

We are preservative free! All our water based formulations are made with natural food grade ingredients like sodium benzoate, sodium anisate, potassium sorbate, and sodium levulinate for shelf life. We consciously source plant derived, non-palm, non-GMO and safe ECOCERT certified ingredients which allows us to label our line as preservative free.

7. Are there any harmful ingredients involved in your formulations?

Gentle on the earth and its creatures, alcohol, preservatives, petrochemicals, parabens, phthalates, palm, formaldehyde, silicones, sulphates, carbomers, glycols, phenoxyethanol, PEG, MEA, DEA, TEA and GMOs are conspicuously absent from our glossary of ingredients. Pre-mix bases, fillers, toxic chemicals, synthetic colours, fragrances, additives and the myriad of questionable chemicals are never a part of our approach.

8. Do you use any synthetic ingredients?

We believe that an all-natural approach is the best and safest for our skin. We take a firm stand to eschew synthetics and lab made ingredients in favour of natural, plant based ones. The efficacy of many medicinal plants and herbs is being validated by modern science and research today. We only use time tested and time honoured Ayurvedic botanicals that perform safely and gently rather than giving quick fix results and long term damage. Our creations are rooted in this indigenous knowledge of natural ingredients and adhered to the Ayurvedic principles.

9. Are your essential oils safe?

According to Ayurveda and aromatherapy, essential oils can be a powerful tool to stimulate your senses and balance our doshas. Just like any powerful medicine, the right proportion and dosage is key. Our essential oils are always therapeutic grade and steam or hydro distilled, never toxic solvent extracted. The percentage use of essential oils we follow is within dermatological limits and guidelines. If you have sensitive skin, which is allergic to essential oils, you may avoid our creations that use essential oils.


ORDERS & SHIPMENT

1. Do you ship internationally? Do you charge for shipping?

Yes, we ship globally. We offer free shipping across India and charge 5 USD for Hong Kong deliveries. For more information on shipping charges, please refer to our Shipping & Returns page here: https://purearth.asia/pages/shipping-policy

2. How long does it take to receive my order? What if there is a delay?

We share all shipping and tracking details in the confirmation email of your order. We regret we cannot be held responsible for delays due to any unforeseen delays cause by issues that are out of our control. Please kindly ensure that you track your package to check status and time of delivery. Tracking option may not be available in some countries For more details on shipment and orders, please refer to our Shipping & Returns page here: https://purearth.asia/pages/shipping-policy

3. I made a mistake in my order, I would like to change or cancel it. How do I go about it?

Please email us at the earliest to care@purearth.asia with your order number and other details and we will do everything we can to make it right.

4. What is the return / exchange policy?

Please email us your order details at care@purearth.asia and mention your reason for return or exchange along with images of the product attached. To learn more about our return and exchange policy and procedure, please refer to our shipping and returns page here: https://purearth.asia/pages/shipping-policy

5. What is the Puretribes Rewards Program?

Puretribes Rewards Program is a loyalty program made exclusively for our Purearth community where you can earn seeds and claim them during your purchases. To learn more about the Puretribes Rewards Program, please refer to this link: -

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